Unable to connect to server

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Re: Unable to connect to server

Postby PeterTheWolf » Sun Mar 18, 2018 8:34 am

Feedaath wrote:
cc_Darkis wrote:It's been renewed and is just taking it's time it seems! Give it a bit. Sorry about this folks!

I hope that you installed the new certificate on the servers and are not waiting that they update themselves...

I’m sure their web people know that renewing a cert won’t fully fix this till they install the updated certificate as it won’t automatically.

That said, it should have fixed it within minutes of being installed.

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Re: Unable to connect to server

Postby Shiroe » Sun Mar 18, 2018 8:52 am

diana_2002de wrote:So can we finally get some information how much longer it will be until we can logg back in to the game, the answer “ just give it a little bit “ doesn’t cut it for me. No info about any issues in the first place and the no info when issues will be fixed doesn’t sound to me anybody really cares here.

As far as I can guess, a site/server certificate (used for https and encrypted game connection) issued by Comodo to Cloudcade with a 3-year validity from 2015-03-17 till 2018-03-17 expired. So I guess in the personel shuffling over the past years, responsibility for keeping track of certificate expire time ended up not assigned to anyone and either Codomo didn't send a "hey, your certificate is about to expire" mail or somehow Cloudcade didn't read it. I'm a bit confused though that Darkis said they've requested a renew, but it hasn't been issued and installed yet. (If Comodo/the reseller(?) they originally got the cert from doesn't have some kind of web interface to renew the cert within minutes, then it's a bit of a dinosaur in 2018; heck depending on the reading speed of a Cloudcade sys admin, a (temporary) switch to a valid free cert by Let's Encrypt within 1-2 hours of noticing the problem should have been possible...) I'm guessing for some odd reason they are now waiting for Comodo/the reseller to say "here's the new certificate" before they can install it.

* once more checks things like https://crt.sh/?q=*.cloudcade.com , https://crt.sh/?q=cloudcade.com , https://crt.sh/?q=shopheroes.cloudcade.com , https://crt.sh/?q=%25cloudcade.com , https://crt.sh/?q=*.shopheroes.com , https://crt.sh/?q=%25shopheroes.com , https://crt.sh/?q=shopheroes%25 , but doesn't see any new certs issued to Cloudcade yet... *

Surd wrote:Bizarrely I’m all good with it, but what a clever company would do is, once it’s sorted, give out a small freebie to everyone and apologise for the inconvenience. It’s a little thing, but shows some class and gets everyone over not being able to access a game. It happens elsewhere and is always welcome.

According to viewtopic.php?f=10&t=9191 there should be some compensation.
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Re: Unable to connect to server

Postby Danthrax314 » Sun Mar 18, 2018 11:52 am

I’ve experienced some incompetence in my time, but they’ve broken through to a whole, new level here that I knew nothing about.

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Re: Unable to connect to server

Postby CC_Rain » Sun Mar 18, 2018 4:59 pm

Hello everyone, the teams are continuously working to get the issue resolved. We will be compensating players and are very sorry for how much of an inconvenience this has caused the community.


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Re: Unable to connect to server

Postby thepiratesheep » Sun Mar 18, 2018 5:30 pm

Any ETA? It’s been significantly longer than the last estimate, which was “a bit”....

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Re: Unable to connect to server

Postby Saiga » Mon Mar 19, 2018 1:24 am

Is this the new Cold War feature? Locking all iOS users out of the game?

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Re: Unable to connect to server

Postby alanx » Mon Mar 19, 2018 2:06 am

thepiratesheep wrote:Any ETA? It’s been significantly longer than the last estimate, which was “a bit”....

The bit has become a giga-bit now...
iOS is completely locked out. please roll out the update ASAP!

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Re: Unable to connect to server

Postby Silverchris » Mon Mar 19, 2018 3:41 am

My guess on why it’s taking this long, is that the people who need to sort all this out were off for the weekend and the company is too tight to pay them overtime to come in, so us players suffer due to lack of staff at weekends(seen this sort of thing in other online companies, Jagex comes to mind straight away)

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Re: Unable to connect to server

Postby Surd » Mon Mar 19, 2018 8:40 am

Well it’s back up. No update. No oops. No apology. Poor form!

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Re: Unable to connect to server

Postby diana_2002de » Mon Mar 19, 2018 11:24 am

So much to getting a compensation! Good to remember!

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