diana_2002de wrote:So can we finally get some information how much longer it will be until we can logg back in to the game, the answer “ just give it a little bit “ doesn’t cut it for me. No info about any issues in the first place and the no info when issues will be fixed doesn’t sound to me anybody really cares here.
As far as I can guess, a site/server certificate (used for https and encrypted game connection) issued by Comodo to Cloudcade with a 3-year validity from 2015-03-17 till 2018-03-17 expired. So I guess in the personel shuffling over the past years, responsibility for keeping track of certificate expire time ended up not assigned to anyone and either Codomo didn't send a "hey, your certificate is about to expire" mail or somehow Cloudcade didn't read it. I'm a bit confused though that Darkis said they've requested a renew, but it hasn't been issued and installed yet. (If Comodo/the reseller(?) they originally got the cert from doesn't have some kind of web interface to renew the cert within minutes, then it's a bit of a dinosaur in 2018; heck depending on the reading speed of a Cloudcade sys admin, a (temporary) switch to a valid free cert by Let's Encrypt within 1-2 hours of noticing the problem should have been possible...) I'm guessing for some odd reason they are now waiting for Comodo/the reseller to say "here's the new certificate" before they can install it.
* once more checks things like https://crt.sh/?q=*.cloudcade.com
, but doesn't see any new certs issued to Cloudcade yet... *
Surd wrote:Bizarrely I’m all good with it, but what a clever company would do is, once it’s sorted, give out a small freebie to everyone and apologise for the inconvenience. It’s a little thing, but shows some class and gets everyone over not being able to access a game. It happens elsewhere and is always welcome.
According to viewtopic.php?f=10&t=9191
there should be some compensation.
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)