Sending in a ticket doesn't generate a number on the sending end. You just get a generic email - thanks, someone will follow up on it. There's no identifier on that email.
My initial ticket was sent on Nov 30. Got the auto-reply, then a form reply from Sirius about a week later that just said they were pushing out an update (which had nothing to do with why I submitted the ticket.) I replied to Sirius and re-stated the problem. Waited a couple days, wrote to Darkis then. Nothing.
Submitted a new ticket on Dec 11 at 12:50ish - got the standard auto-reply. Heard back from Sirius on Dec 12 on the first ticket, which by then had been closed. He told me to submit a new ticket (which I'd already done the day before). Nothing since then on the new ticket. Have tried to be patient, and don't want to send a third if the 2nd one is still in the queue.
The long and short is that I got a weird pop up message at end of pvp season in Nov, that said I'd been 'awarded [award_0_gems] gems', there was no animation, and I'm fairly certain I didn't get the 250 gems I should have received for placing 15th. Unfortunately, I was in the middle of loading raid teams at the time, so I'm not 100% sure either way, but the weird message and the lack of animation leads me to believe I got stiffed. Darkis was emailed all this info previously, so there's not much more I can say.
I just want them to go back to check my account at the end of November pvp season and check if I did or did not get my gems. Should be easy to find given that all gem transfers go off at the same time, every month.
Last edited by bowloftoast
on Thu Dec 21, 2017 8:20 am, edited 1 time in total.