Cant connect with facebook

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eggyboi
Posts: 3
Joined: Wed Jun 21, 2017 4:25 am

Cant connect with facebook

Postby eggyboi » Tue Nov 28, 2017 5:57 am

I cant connect using my facebook account. i sign in with facebook and it goes to loading facebook but it immediately returns back to the shop heroes loading screen without connecting.

Tethys
"Great" Mastery Member
Posts: 194
Joined: Fri Sep 22, 2017 11:11 pm

Re: Cant connect with facebook

Postby Tethys » Tue Nov 28, 2017 5:59 am

Hi,

The team is aware of login issues with regards to Facebook and are working on fixing it. I have no ETA on when it will be fixed unfortunately.

Apologies for the inconvenience this is causing you.

Tethys.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

eggyboi
Posts: 3
Joined: Wed Jun 21, 2017 4:25 am

Re: Cant connect with facebook

Postby eggyboi » Tue Nov 28, 2017 6:04 am

thank you hope i could login soon.

User avatar
aks47u
"Flawless" Mastery Member
Posts: 301
Joined: Thu Oct 20, 2016 7:17 am

Re: Cant connect with facebook

Postby aks47u » Tue Nov 28, 2017 6:06 am

Any chance you can remember your shopkeeper ID? Maybe link your account to another platform and play there in the interim.

cynthrocks
"Good" Mastery Member
Posts: 94
Joined: Sun May 15, 2016 2:14 am

Re: Cant connect with facebook

Postby cynthrocks » Tue Nov 28, 2017 7:17 am

aks47u wrote:Any chance you can remember your shopkeeper ID? Maybe link your account to another platform and play there in the interim.



Tickets are not being answered quickly enough for this to be a reasonable "fix", but it will help in the future.

Nydigo
Posts: 3
Joined: Tue Nov 28, 2017 7:22 am

Re: Cant connect with facebook

Postby Nydigo » Tue Nov 28, 2017 7:25 am

Having the issue as well. Glad to hear it is being worked on. My android device is still working.

Babar68
Posts: 12
Joined: Mon Nov 27, 2017 10:25 pm

Re: Cant connect with facebook

Postby Babar68 » Thu Nov 30, 2017 1:20 pm

Is the support still facing a lot of ticket ?
It has been 2 days I send my first one and 24 hours I send the second and till no answer.

The raid begin in 3 hours and connection stay impossible for some of us.

Can someone give us some news please ?

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cc_Darkis
Cloudcade Staff
Posts: 631
Joined: Mon Mar 20, 2017 1:50 pm

Re: Cant connect with facebook

Postby cc_Darkis » Thu Nov 30, 2017 1:58 pm

Babar68 wrote:Is the support still facing a lot of ticket ?
It has been 2 days I send my first one and 24 hours I send the second and till no answer.

The raid begin in 3 hours and connection stay impossible for some of us.

Can someone give us some news please ?


I've posted about this for you already and I understand your frustrated atm. A new fix is rolling out and might be out already so please check the app store.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Babar68
Posts: 12
Joined: Mon Nov 27, 2017 10:25 pm

Re: Cant connect with facebook

Postby Babar68 » Thu Nov 30, 2017 8:05 pm

Thanks Darkis but I delete my app and re download it and it’s still out of use.

Gardenclaw
Posts: 22
Joined: Fri Dec 02, 2016 2:40 pm

Re: Cant connect with facebook

Postby Gardenclaw » Fri Dec 01, 2017 12:45 pm

facebook login ID down again 20:00 01/12/17


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