Tethys wrote:Unfortunately the support team is experiencing a higher ticket volume than normal so responses may be delayed a bit. Aside from that he will just have to be patient but worry not as all tickets will get answered.
Again terribly sorry he is having this issue and how frustrating the situation is.
Red received an answer telling him basically everything was fixed and happy gaming. Problem is... He still cannot access his game. I will list the things he has tried, including contacting support and letting them know he still cannot play.
-deleted and redownloaded the game several times
-logged into the game via facebook several times (and was kicked each time)
-logged in via game center (was started at a lvl 2 game)
-went into setting to connect to facebook to sync his game to game center from the low level account. (Was kicked from the game)
-went back (after hitting connect to facebook and being kicked) to load the game from game center (which should have synced to the original game after he hit the connect to fb option ) and was given the low game.
-deactivated game center and started the game normally (was given a game starting at tutorial)
-connected to facebook from brand new game (was kicked and had same results)
-support has been contacted, he was given no help or solutions. Just told that the hotfix was out and to restart/install. (Which I have listed as something that has been tried)
He is an iOS user who connects to facebook. None of the directions he has been given to try has worked in getting him back in. He considers this game his second job, logging in 18ish hours a day.
If there is something I am missing, something else he can try to get his game back, please let me know. I understand this isn't a big issue to you, since he is one player and you have gotten everyone else back on, but it is a huge deal to him. Lvl 60 player, spends regularly, loves the game, just wants to play.
Any ideas from anybody is appreciated.