Combined Pack

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rashimakerenmosa
Posts: 38
Joined: Tue Nov 15, 2016 5:52 pm

Combined Pack

Postby rashimakerenmosa » Mon Nov 27, 2017 9:49 am

Combined pack only gave me 750 gems, instead of the stated 1500 gems in the pack notes.

Also neither decoration

Exclusive Turkey Statue Decoration (+1% Bonus Fusion Success)
Exclusive Alpaca Decoration (+1% Bonus Mastery)

Is displayed or in my inventory.

A city mate the bought a single pack did get the turkey so I assume it's an issue with the combined pack. I have submitted support tickets.

Tomblade
"Great" Mastery Member
Posts: 150
Joined: Tue Jun 23, 2015 10:02 am

Re: Combined Pack

Postby Tomblade » Mon Nov 27, 2017 10:09 am

The combined pack doesn't even show for me, and I have last year's pack. Yes, something fowl is afoot...

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cc_Darkis
Cloudcade Staff
Posts: 631
Joined: Mon Mar 20, 2017 1:50 pm

Re: Combined Pack

Postby cc_Darkis » Mon Nov 27, 2017 10:21 am

Taking a look into this and please contact support right away.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Tomblade
"Great" Mastery Member
Posts: 150
Joined: Tue Jun 23, 2015 10:02 am

Re: Combined Pack

Postby Tomblade » Mon Nov 27, 2017 10:23 am

cc_Darkis wrote:Taking a look into this and please contact support right away.


I already did.

TheMadMarker
Posts: 1
Joined: Mon Nov 27, 2017 9:48 am

Re: Combined Pack

Postby TheMadMarker » Mon Nov 27, 2017 10:30 am

Same issue for me

avecess
Posts: 14
Joined: Tue Sep 13, 2016 5:24 pm

Re: Combined Pack

Postby avecess » Mon Nov 27, 2017 10:34 am

Same issue for me, I didn't get the either of the 'pets'.
From the combined pack.

seany78
Posts: 4
Joined: Fri Sep 08, 2017 3:46 am

Re: Combined Pack

Postby seany78 » Mon Nov 27, 2017 11:29 am

Same issue as well

Katyrein
Posts: 1
Joined: Thu Nov 23, 2017 12:47 am

Re: Combined Pack

Postby Katyrein » Mon Nov 27, 2017 11:38 am

Same issue for me too. None of the pets are at my store or inventory. Also, only acquired 750 gems. I've sent a ticket to support.

jeroti
Posts: 37
Joined: Sat Oct 22, 2016 10:10 am

Re: Combined Pack

Postby jeroti » Mon Nov 27, 2017 11:40 am

I'm also having the issue where there's no combined pack showing up. I have last years pack.

User avatar
cc_Darkis
Cloudcade Staff
Posts: 631
Joined: Mon Mar 20, 2017 1:50 pm

Re: Combined Pack

Postby cc_Darkis » Mon Nov 27, 2017 11:40 am

Hey guys, Team is fixing this and it'll retroactively credit anything missing such as gems/decorations.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o


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