Account: Cloud (can’t look up the exact name)
Device Model: Ipad Air 2
Affected Platform: iOS
Level: 11
City: MidgarEdge
Description:
When I start the game, it signs in correctly and loads...then gets stuck on the downloading screen. I had the same issue yesterday, but this morning it started working again. Now the issue is back again and I haven’t been able to log in for over 12 hours. I have tried everything aside from reinstalling the app as I haven’t connected my account yet and I don’t want to lose it.
Steps to reproduce:
1. Start app on iOS
Produced: many(ca.20)/many+1
Loading screen stuck on ‘Downloading Content’
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Before starting a thread, please check to make sure that others have not already reported the same issue. When reporting a bug, please try to provide a screenshot and to describe the proper instance in order for us to replicate the issue. After an issue has been confirmed and/or fixed on our end, the topic for it will be locked to prevent further reports. For all payment related issues, please open a ticket at http://cloudcade.helpshift.com to receive immediate support.
Re: Loading screen stuck on ‘Downloading Content’
Hi Luneth,
I'm sorry to hear you're having issues currently. I'll let Darkis and the team know about your post and hopefully they can get it sorted out.
If you have not done so already, can you please send in a support ticket via the link in my signature.
Tethys.
I'm sorry to hear you're having issues currently. I'll let Darkis and the team know about your post and hopefully they can get it sorted out.
If you have not done so already, can you please send in a support ticket via the link in my signature.
Tethys.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/
Re: Loading screen stuck on ‘Downloading Content’
Sorry, I was being reverent. I have two game center accounts, when I switched the app worked again.
That said, you might want to do something about in anyway. It’s rather strange for an app to crash entirely (without notice) when you switch accounts. I can live with it though.
That said, you might want to do something about in anyway. It’s rather strange for an app to crash entirely (without notice) when you switch accounts. I can live with it though.
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