Login Problems

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Before starting a thread, please check to make sure that others have not already reported the same issue. When reporting a bug, please try to provide a screenshot and to describe the proper instance in order for us to replicate the issue. After an issue has been confirmed and/or fixed on our end, the topic for it will be locked to prevent further reports. For all payment related issues, please open a ticket at http://cloudcade.helpshift.com to receive immediate support.
Strongz
Posts: 29
Joined: Thu Jun 18, 2015 12:06 pm

Log in issue

Postby Strongz » Mon Oct 16, 2017 5:34 pm

Can not log in via mobile or steam does this mean the world has ended?

Says can not connect to servers. Check your internet connection, but as you can see net works
Last edited by Strongz on Mon Oct 16, 2017 5:51 pm, edited 1 time in total.

RedQueenLeah
Posts: 7
Joined: Fri Jun 23, 2017 7:58 pm

Login Problems

Postby RedQueenLeah » Mon Oct 16, 2017 5:38 pm

Tons of people are having login problems and it's cross platform.

It says "Cannot connect to the server. Please check your internet connection. (0)"

Tethys
"Great" Mastery Member
Posts: 135
Joined: Fri Sep 22, 2017 11:11 pm

Re: Login Problems

Postby Tethys » Mon Oct 16, 2017 5:49 pm

Hello,

I messaged Darkis as soon as people started mentioning the issues. Team should be working on it as we speak. I would recommend contacting support if YOU are experiencing issues connecting to the game and to supply any information you think would be useful to their investigation into the matter.

Tethys.

Edit: You can contact support in-game or via this link https://cloudcade.helpshift.com/a/shop-heroes/
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Tethys
"Great" Mastery Member
Posts: 135
Joined: Fri Sep 22, 2017 11:11 pm

Re: Log in issue

Postby Tethys » Mon Oct 16, 2017 5:51 pm

Merged Topics.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

RedQueenLeah
Posts: 7
Joined: Fri Jun 23, 2017 7:58 pm

Re: Login Problems

Postby RedQueenLeah » Mon Oct 16, 2017 5:55 pm

Thank you for providing the link. I submitted a request/ticket.

Alaborn
Posts: 2
Joined: Fri Jun 17, 2016 5:34 pm

Not able to log in again?

Postby Alaborn » Mon Oct 16, 2017 7:52 pm

Trying to log in and getting you have no internet connection? This is going on for most of the day. Is that code? I'm playing other games fine.

thepiratesheep
Posts: 11
Joined: Mon May 09, 2016 7:36 am

Re: Not able to log in again?

Postby thepiratesheep » Mon Oct 16, 2017 8:02 pm

Ditto... can't log in

luciluzio
Posts: 3
Joined: Wed Sep 13, 2017 5:13 am
Location: Brasil

Re: Not able to log in again?

Postby luciluzio » Mon Oct 16, 2017 8:13 pm

It appeared to me, the message "Unable to connect to the server. Check your internet connection" But my internet is normal, other games normally open :o

Tethys
"Great" Mastery Member
Posts: 135
Joined: Fri Sep 22, 2017 11:11 pm

Re: Not able to log in again?

Postby Tethys » Mon Oct 16, 2017 8:51 pm

Merged Topics.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Danthius
Posts: 16
Joined: Thu Sep 21, 2017 8:09 pm

Re: Login Problems

Postby Danthius » Mon Oct 16, 2017 10:00 pm

Same trouble. All other WiFi activity is functioning normally. Shop Heroes is not. Error Code 1006.


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