Mobile client giving me troubles staying connected to Kong account

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Aelfgeft
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Joined: Tue Aug 02, 2016 3:29 pm

Mobile client giving me troubles staying connected to Kong account

Postby Aelfgeft » Tue May 23, 2017 4:27 pm

Just in the last day or two, I've noticed that when I load up Shop Heroes, it will act as if I'm not connected to my Kong account, even when Kong is logged in on the screen that comes up. I've found I have to log out and log back in for the client to load my account. I also use the Steam client and it is not having this issue.

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Shiroe
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Re: Mobile client giving me troubles staying connected to Kong account

Postby Shiroe » Wed May 24, 2017 1:04 am

If Android, then the few past times Kong link not functioning has been mentioned, I think it was a problem of not giving the app the rights it needed to save the Kong linking info to device storage.
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

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Richard
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Re: Mobile client giving me troubles staying connected to Kong account

Postby Richard » Wed May 24, 2017 5:25 am

As Shiroe mentioned, this is usually an issue that occurs when the application does not have all permissions enabled (storage being especially important). Check the Shop Heroes app's permissions on your device and ensure that all are enabled.
Kong: TheCongressman | Reddit: Zesty_Hamburger | In-Game: Richard#73188 | Shop Heroes Discord Server | Shop Heroes Data Spreadsheet

Aelfgeft
"Good" Mastery Member
Posts: 63
Joined: Tue Aug 02, 2016 3:29 pm

Re: Mobile client giving me troubles staying connected to Kong account

Postby Aelfgeft » Wed May 24, 2017 9:52 pm

That worked! Thanks, folks!


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