Known issues for iPhone users with 11/27/17 update?

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Silverchris
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Joined: Sat Dec 02, 2017 4:05 am

Re: Known issues for iPhone users with 11/27/17 update?

Postby Silverchris » Mon Dec 04, 2017 6:23 am

It is ok saying having it linked to game centre but it doesn’t even get that far on iOS before crashing so having game centre linked is useless.

Ps I’m lucky as got game account on phone too which is android so can play the game but much prefer to use it on my iPad Air.

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Shiroe
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Re: Known issues for iPhone users with 11/27/17 update?

Postby Shiroe » Mon Dec 04, 2017 6:48 am

Silverchris wrote:It is ok saying having it linked to game centre but it doesn’t even get that far on iOS before crashing so having game centre linked is useless.

Ps I’m lucky as got game account on phone too which is android so can play the game but much prefer to use it on my iPad Air.

As far as I can see, I think your post is the first one in this topic mentioning outright crashing of the app, so that might be a different problem. (though perhaps the hotfix, once it's pushed to the store might fix that too)
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Jorsin99
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Joined: Tue Dec 05, 2017 4:22 am

Re: Known issues for iPhone users with 11/27/17 update?

Postby Jorsin99 » Tue Dec 05, 2017 4:29 am

I'm also having issues with linking the game on an iPad. I've always linked via FB and, since...sometime Saturday, I haven't been able to log in. It just sends me to a new game and, as soon as I try to connect to my account via FB, the whole game crashes. Very annoying to happen during raiding. I see that it has been raised and is being worked on (though I'm surprised it's taking this long) and I guess I can only hope from some good news soon.

Danae
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Joined: Mon Apr 03, 2017 2:24 pm

Re: Known issues for iPhone users with 11/27/17 update?

Postby Danae » Tue Dec 05, 2017 10:28 am

Jorsin, I’m told that we can expect some resolution to this ASAP. It’s been something of a plague to Support and I know Darkis is also working like mad behind the scenes to help put out fires. They are taking it seriously, they are just swamped.

On a separate note, I was a little harsh in my comments earlier in the thread and for that I apologize.

Danae #22454

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cc_Darkis
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Re: Known issues for iPhone users with 11/27/17 update?

Postby cc_Darkis » Tue Dec 05, 2017 2:45 pm

Working to get things caught up folks. ITunes has the fix and we are waiting for them to push it. I have no clue what's the hold up atm but it is out of our hands sadly.

I'm frustrated to say the least which means those affected have to be beyond limits on that. I'll be working to make up time lost etc for folks.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Bellock18
Posts: 3
Joined: Fri Dec 01, 2017 9:08 pm

Re: Known issues for iPhone users with 11/27/17 update?

Postby Bellock18 » Tue Dec 05, 2017 9:01 pm

Is his hotfix going to allow me to sync my game to gam center instead of using Facebook. I ask bc I can’t even sync to that either.

Jorsin99
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Joined: Tue Dec 05, 2017 4:22 am

Re: Known issues for iPhone users with 11/27/17 update?

Postby Jorsin99 » Wed Dec 06, 2017 11:42 am

Thanks for the update Darkis. I will keep an eye on iTunes.

Tethys
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Re: Known issues for iPhone users with 11/27/17 update?

Postby Tethys » Fri Dec 08, 2017 5:37 pm

Hi everybody,

Just got word from the team that the iOS patch is finally approved and should be going live very soon. It may take a bit to deploy to all users so please be patient (getting a bit tired of saying that...) just a little bit longer.

Tethys.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

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Shiroe
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Re: Known issues for iPhone users with 11/27/17 update?

Postby Shiroe » Sat Dec 09, 2017 1:43 am

*looks at itunes website*
Lol, the client version numbers really tell a tale of the difference in problems of the different client platforms for this thanksgiving patch... ;)
Steam: v1.1.32011
Android (at least google and samgsung): v1.1.32020
WebGL: v1.1.32020
iOS: some v1.1.33xxx (that itunes website doesn't list more than 2 digits after that last dot)
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Nydigo
Posts: 3
Joined: Tue Nov 28, 2017 7:22 am

Re: Known issues for iPhone users with 11/27/17 update?

Postby Nydigo » Sat Dec 09, 2017 6:41 am

I installed the update on my iphone last night. I am able to login with Facebook again!

Thank you to the CC team for getting this fixed!


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