Loading screen stuck on ‘Downloading Content’

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Luneth
Posts: 2
Joined: Tue Nov 14, 2017 4:38 pm

Loading screen stuck on ‘Downloading Content’

Postby Luneth » Tue Nov 14, 2017 4:51 pm

Account: Cloud (can’t look up the exact name)
Device Model: Ipad Air 2
Affected Platform: iOS
Level: 11
City: MidgarEdge

Description:
When I start the game, it signs in correctly and loads...then gets stuck on the downloading screen. I had the same issue yesterday, but this morning it started working again. Now the issue is back again and I haven’t been able to log in for over 12 hours. I have tried everything aside from reinstalling the app as I haven’t connected my account yet and I don’t want to lose it.

Steps to reproduce:
1. Start app on iOS

Produced: many(ca.20)/many+1

Tethys
"Good" Mastery Member
Posts: 90
Joined: Fri Sep 22, 2017 11:11 pm

Re: Loading screen stuck on ‘Downloading Content’

Postby Tethys » Tue Nov 14, 2017 5:10 pm

Hi Luneth,

I'm sorry to hear you're having issues currently. I'll let Darkis and the team know about your post and hopefully they can get it sorted out.

If you have not done so already, can you please send in a support ticket via the link in my signature.

Tethys.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Luneth
Posts: 2
Joined: Tue Nov 14, 2017 4:38 pm

Re: Loading screen stuck on ‘Downloading Content’

Postby Luneth » Tue Nov 14, 2017 5:18 pm

Sorry, I was being reverent. I have two game center accounts, when I switched the app worked again.

That said, you might want to do something about in anyway. It’s rather strange for an app to crash entirely (without notice) when you switch accounts. I can live with it though.


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