Tapjoy not delivering gems

Discuss anything related to Shop Heroes gameplay.
Zorblak
"Good" Mastery Member
Posts: 64
Joined: Mon Jul 11, 2016 5:17 am

Tapjoy not delivering gems

Postby Zorblak » Thu Jan 25, 2018 7:44 am

On and off, I've used some of the free gem offers from Tapjoy to get gems to buy stuff. Recently, though, I've had some serious problems with them not giving the gems for completed offers. I had one offer for 720 gems, and another for 1000 gems, both of which I completed, and did not get the reward. I've contacted their support, and gotten no response beyond an auto-reply saying that my request had been received.

I know that Tapjoy is a separate company, but is there any way that CC can help make this right? That's a lot of gems that I'm missing, after spending significant amounts of time earning them.

And are other people having similar problems? Or is it just me?

Tethys
"Great" Mastery Member
Posts: 231
Joined: Fri Sep 22, 2017 11:11 pm

Re: Tapjoy not delivering gems

Postby Tethys » Thu Jan 25, 2018 1:04 pm

Please send in a support ticket and explain the situation with them. I'm not sure how much the team can do but we might be able to find some way to work things out.

You can contact support via the link in my signature below or through in-game.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Zorblak
"Good" Mastery Member
Posts: 64
Joined: Mon Jul 11, 2016 5:17 am

Re: Tapjoy not delivering gems

Postby Zorblak » Fri Jan 26, 2018 8:06 am

Thanks, Tethys! I've submitted a support request. Here's hoping they can help!

Zorblak
"Good" Mastery Member
Posts: 64
Joined: Mon Jul 11, 2016 5:17 am

Re: Tapjoy not delivering gems

Postby Zorblak » Wed Jan 31, 2018 9:51 am

Tethys wrote:Please send in a support ticket and explain the situation with them. I'm not sure how much the team can do but we might be able to find some way to work things out.

You can contact support via the link in my signature below or through in-game.


Tethys, any thoughts on how long it should take to receive a reply from CloudCade's support? I got an autoreply when I sent in my message, and haven't heard anything in the days since. What's the normal turnaround time for a ticket?

Thanks!

User avatar
cc_Darkis
Cloudcade Staff
Posts: 663
Joined: Mon Mar 20, 2017 1:50 pm

Re: Tapjoy not delivering gems

Postby cc_Darkis » Wed Jan 31, 2018 4:44 pm

I'm looking into it for ya!
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Sillvestra
"Great" Mastery Member
Posts: 188
Joined: Wed May 25, 2016 1:34 pm

Re: Tapjoy not delivering gems

Postby Sillvestra » Wed Apr 11, 2018 4:07 pm

Where do I find the tapjoy offers? Is it only available on specific platforms? I use Android/steam currently...
Mayor of Elysìum (rank 191 Nw)
Lvl 51, 122.1G Nw, 451/559 BPs mastered.
All wood/leather/iron/gold BPs.
4 Magic. 3/44 Primal.
0 Dwarven

09-05-2017

Kim!
"Flawless" Mastery Member
Posts: 292
Joined: Sun Aug 07, 2016 11:01 pm

Re: Tapjoy not delivering gems

Postby Kim! » Wed Apr 11, 2018 4:43 pm

Sillvestra wrote:Where do I find the tapjoy offers? Is it only available on specific platforms? I use Android/steam currently...

Tapjoy is available for f2p mobile players only, in the gem store. Disappears permanently as soon as you make a purchase.


Return to “General Discussion”



Who is online

Users browsing this forum: No registered users and 4 guests

©2015 Cloudcade, Inc. All Rights Reserved.