Decima wrote:I'm very aware of the user life cycle as you're hoping people don't uninstall the game within 24 hours of downloading it.
Google reviews have slowed, Steam reviews have slowed and become more negative, chat on Kongregate has fewer and fewer members. Global chat also has fewer members. Remember the days when we used to have an overflow world chat all the time? Yeah, me too.
Top 50 cities have been recycling members for a long time now as interest has been lost. The last major patch has been what? The Arena in the Summer of 2016? Cool, we've added a gem sink in the cauldron, and upgraded building levels, but that's been about it for a year and 1/2.
With all that being said, you're asking a lot from players having this long to go between content. My friends and I used to discuss this game all day and saw the potential in it. You run out of things to talk about, run out of fun, and living on the premise that there would be more content coming for so long wears thin.
Yes it's cool that you're bringing on new people, but they're going to see the same thing that we currently are, and I guess that goes to the user life cycle. Get them in, hope they spend a few bucks, and try to recycle. Your last comment shows that bringing in new players is more important than keeping them around.
Clearly you don't with that as the opening line so let's take this for a spin.
Most if not all the oldies here knew the game came out the gate pretty hot and like a lot of mobile devs at the time, didn't expect their game to even come close to hitting players staying a solid 6 months.
When the games started rolling with 1 year players still massively active, retention is great, revenue is getting better, it shocked a lot of folks.
Same case for SH, hence the early rush to get more items in the game while still trying to sort out the long term game that wasn't properly planned for.
That's been rehashed a lot by the way.
So where did that leave SH well, playing catch up and that hasn't changed which does frustrate players. You said it yourself "players having this long to go between content".
We all know the big changes that happened earlier in the Year and to be honest, pretty much started well before that, Xmas 2016 for sure.
That's a big hit to come back from when it comes to putting out content production.
"Google reviews have slowed, Steam reviews have slowed and become more negative, chat on Kongregate has fewer and fewer members. Global chat also has fewer members. Remember the days when we used to have an overflow world chat all the time? Yeah, me too."
What numbers are you pulling up and have access to that even back these claims?
-Google reviews have been doing great and the big kicker, is we have a lot of written one's which are impacting. If your talking numbers now vs that PRE-Dec2016 fiasco, well differnt story but none the less, the numbers are really great.
-Steam...that's always been a mixed bag. Do you know how the Steam Community typically reacts/treats a mobile game port to thier platform...bad. Add in the changes that happened to keys/chest etc...you really give some fuel to the fire their.
-Kong...has chat?! I kid but it's always been very lack luster there and if you include all the untiy/web changes that games have been crushed by, you'd know why.
-Global Chat. What your comparing is the past. You got me there. That Xmas2016 Update was a killer. But, that being said it is better than it was.
But there is also this...
1) That chat can be and is at times very toxic. Sure we have some really great folks always trying to help out (Kim comes to my mind atm) and I wish I could name them all as they deserve soo much kudos but they can only do so much. I'm stepping up to help out on that front but we still need folks to report.
2) Do you know how many folks do not even wish to use chat? How many don't even know it's there? Easy answer..ALOT.
The games UI isn't the greatest and it creates a lot of missed points for a lot of aspects in the game. Chat, is a big one.
I do know I'm asking a lot and same for the Team on having our longer established players playing the waiting game yet again. That's why I do try to hit events, be social etc.
Part of my Gig is to do that stuff to not nessacarliy fill in the void, but make it not so painful to deal with.
"Top 50 cities have been recycling members for a long time now as interest has been lost. The last major patch has been what? The Arena in the Summer of 2016? Cool, we've added a gem sink in the cauldron, and upgraded building levels, but that's been about it for a year and 1/2."
Oh boy where can I start. You guy's are entrenched and the elite requirements will always keep it that way until time catches up be it other players or older leaving...but see that's the thing.
Some of you do not play any longer, but you do not leave the city your in and they do not kick you due to your value/investments. Look at bloops account, still sitting, still banned but I can't just go in and remove him.
That holds true to all the other players too...
And yes, you are right on the updates, I've said it several million times, not a fan of here's some bundles! I'll do what I can to push my boss on more than just some pretty text and show real actionables, show what's being worked on even if folks still have to wait...at least they'll know what they are waiting for right.
*and yes OP, still gotta get you answered!