Any ETA on a fix for FaceBook login?

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Outlaw Run
Posts: 20
Joined: Mon Mar 14, 2016 11:09 am

Re: Any ETA on a fix for FaceBook login?

Postby Outlaw Run » Tue Nov 28, 2017 7:58 am

Yeah, I'm still having the same issue as well. Right before I had bought the Maple pack and upgraded a Fusion slot. Hopefully gets resolved soon.

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cc_Darkis
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Joined: Mon Mar 20, 2017 1:50 pm

Re: Any ETA on a fix for FaceBook login?

Postby cc_Darkis » Tue Nov 28, 2017 11:38 am

Hey guys,

ETA is by end of day today on getting this fixed. I know it's pretty frustrating overall and we will be extending the xp event as well, I'm going to push maybe a fusion time etc event as well.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

River
"Great" Mastery Member
Posts: 117
Joined: Sun May 15, 2016 1:17 am

Re: Any ETA on a fix for FaceBook login?

Postby River » Tue Nov 28, 2017 12:24 pm

cc_Darkis wrote:Hey guys,

ETA is by end of day today on getting this fixed. I know it's pretty frustrating overall and we will be extending the xp event as well, I'm going to push maybe a fusion time etc event as well.



till this morning (gmt +1), everything was fine on Android device with facebook account.
Now i can start the game, but i can't log-in -> "facebook - invalid app ID: 0"

jeroti
Posts: 37
Joined: Sat Oct 22, 2016 10:10 am

Re: Any ETA on a fix for FaceBook login?

Postby jeroti » Tue Nov 28, 2017 2:43 pm

cc_Darkis wrote:Hey guys,

ETA is by end of day today on getting this fixed. I know it's pretty frustrating overall and we will be extending the xp event as well, I'm going to push maybe a fusion time etc event as well.


Is there a fix for people who bought last years package not being able to purchase the combined pack?

Tethys
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Posts: 163
Joined: Fri Sep 22, 2017 11:11 pm

Re: Any ETA on a fix for FaceBook login?

Postby Tethys » Tue Nov 28, 2017 3:07 pm

jeroti wrote:
cc_Darkis wrote:Hey guys,

ETA is by end of day today on getting this fixed. I know it's pretty frustrating overall and we will be extending the xp event as well, I'm going to push maybe a fusion time etc event as well.


Is there a fix for people who bought last years package not being able to purchase the combined pack?


You can contact support or wait for Darkis to post the process/update about that issue.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

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cc_Darkis
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Joined: Mon Mar 20, 2017 1:50 pm

Re: Any ETA on a fix for FaceBook login?

Postby cc_Darkis » Tue Nov 28, 2017 3:26 pm

"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Babar68
Posts: 12
Joined: Mon Nov 27, 2017 10:25 pm

Re: Any ETA on a fix for FaceBook login?

Postby Babar68 » Tue Nov 28, 2017 9:48 pm

Still out of use... :( :( :(

Update : Is it possible to move the FB account to another synchronisation support like GameCenter, Kongregate, ... ?

Tethys
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Posts: 163
Joined: Fri Sep 22, 2017 11:11 pm

Re: Any ETA on a fix for FaceBook login?

Postby Tethys » Tue Nov 28, 2017 11:20 pm

Babar68 wrote:Still out of use... :( :( :(

Update : Is it possible to move the FB account to another synchronisation support like GameCenter, Kongregate, ... ?


I believe so, you can contact support and get assistance with that request via the link in my signature.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Babar68
Posts: 12
Joined: Mon Nov 27, 2017 10:25 pm

Re: Any ETA on a fix for FaceBook login?

Postby Babar68 » Tue Nov 28, 2017 11:43 pm

I've already do one to have news about the crash.

I just do one another to ask for the migration. Thanks for your answer in any case.

Did you have some news about the FB connection issue ?

Tethys
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Posts: 163
Joined: Fri Sep 22, 2017 11:11 pm

Re: Any ETA on a fix for FaceBook login?

Postby Tethys » Tue Nov 28, 2017 11:45 pm

Still being worked on :(
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/


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