Respectfully, I'm on my third well-established city that is crumbling due to drastically low morale. This drop in morale is due in large part to rate of development and the dearth of communication on progress. While I can understand the over-promise/under-deliver caution that is influencing CC's communication style, the result in my experience is far more adverse than when features don't work exactly as promised and need tweaking. If you were to simply tell us what was going on, with realistic timetables, then you would seriously mitigate some of the stress my city mates have been feeling. And yes, I'm sure your team is expanding... for your new Asian customers. Regardless, below are some examples of what I'm talking about.
*Current CC*: Gem-lady is being fixed, we will let you know more soon. (2 months go by with nothing specific)
*Proposed Change*: Hi guys, gem-lady is being fixed. We are currently working with the vendor to make sure that she can't be exploited the way she used to be. The team working on this estimates it's going to be another 4-5 months before she returns the way we intended her, but if that changes we will let you know asap. Just so that there are no surprises, our scheduled changes for the new gem-lady will have the following features: 10 videos/day, 24hr in game cooldown.
Any account that goes over 20 videos/day will be flagged for review.
*Current CC*: Cold Wars - coming soon!
*Proposed Change*: Hey guys, a new city-vs-city feature named Cold Wars is very close to making it into the next major update. While the following features are all subject to change, we wanted to give you all something to look forward to and theorycraft while our team works out all the kinks. Again, all of this is subject to change, but here is a small taste of Cold Wars: ------
Essentially, you guys are taking the cautious route to the extreme such that many of my city mates feel the game is dying because you're barely saying anything substantial. If you want to give date ranges that are subject to change, at least it gives people something to look forward to and a reason to continue toiling. My response was out there because I'm trying to rationalize CC's strategy that is causing them to lose longtime players left and right and that's what i could come up with.