On Oct. 30th I bought Holiday Package via facebook client. I got my receipt from Facebook, my card got charged on 14,99 & nothing = no package appeared for me in game. I waited & then restarted Facebook window with game & the Holiday package is again up for buying
I contacted your ingame support. They didnt respond till Nov 2nd & the only thing they offered to me is to do refund from Facebook. So I submitted the refund form on Facebook & they auto-replied to me & closed my request|ticket:Our reply
Thanks for contacting Facebook.
We've forwarded your request to the game developer and we'll update you as soon as we hear back from them. It may take up to 72 hours for the developer to respond to your dispute. If you don't hear back from them after 72 hours, please let us know.
If you have any other questions about Facebook games payments in the meantime, please visit the Help Center:
The Facebook Payments Support Team
Ok I contacted your ingame support again & same gentlemen, who ignored my screen shots of my purchase of Holiday pack, told me that "we have 0 control or access to billing on their platform period" & closed conversation with me. I wouldnt even go to refund option if that GM didnt told me to do so & gave links where to go.
So 4 days after original purchase I'm minus -14.99$ & minus Holiday package.
I bought many packages & its know issue that your Facebook client not always adds limited packages purchases into game I was talking about it with your game support in the Summer when I bought Fiesta & 2 others packages. That time they replied promptly & added them for me in game without any hassle. And without sending me o get refund from Fb. And right now I can see I have left 21h to buy Holiday package which I already bought but didnt receive.
Thx in advance