Login Issues March 16th

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CC_Rain
Cloudcade Staff
Posts: 24
Joined: Fri Mar 16, 2018 1:00 pm

Login Issues March 16th

Postby CC_Rain » Fri Mar 16, 2018 7:32 pm

Hello everyone, we're sorry for the troubles and inconvenience you are experiencing currently. The team is working on workarounds while we fix the certificate issue. One possible workaround you as a user can do is to change the system time on your device to anything before 4PM PST (like the last day or 2), this may allow you to log back in whole we sort things out.

We will be working on compensation to credit to players for this issue and may adjust our propose event schedule as a result to allow.

~CC_Rain

CC_Rain
Cloudcade Staff
Posts: 24
Joined: Fri Mar 16, 2018 1:00 pm

Re: Login Issues March 16th

Postby CC_Rain » Sat Mar 17, 2018 12:02 am

Things are starting to come back online but it make take a while for everything to get back to normal operations The team is continuing to monitor things and we will keep you updated if anything changes


~CC_Rain

Zorblak
"Good" Mastery Member
Posts: 64
Joined: Mon Jul 11, 2016 5:17 am

Re: Login Issues March 16th

Postby Zorblak » Sat Mar 17, 2018 8:19 am

I still cannot log into the game, on either of my two devices.

Zorblak
"Good" Mastery Member
Posts: 64
Joined: Mon Jul 11, 2016 5:17 am

Re: Login Issues March 16th

Postby Zorblak » Sat Mar 17, 2018 1:11 pm

Still not working for me, as the raid ticks away. Am I the only one, or are others still locked out as well?

Rain, are you sure it's actually fixed?

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cc_Darkis
Cloudcade Staff
Posts: 663
Joined: Mon Mar 20, 2017 1:50 pm

Re: Login Issues March 16th

Postby cc_Darkis » Sat Mar 17, 2018 1:31 pm

Hey Folks, we've renewed etc on our end. Just waiting for things to clear. We will be rolling out gems and stuff due to the time lost.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

ShelixAnakasian
Posts: 18
Joined: Wed Nov 29, 2017 10:18 am

Re: Login Issues March 16th

Postby ShelixAnakasian » Sat Mar 17, 2018 2:34 pm

Can you extend the raid so that when you fix this issue and people are able to log in again, they can participate and complete it?

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cc_Darkis
Cloudcade Staff
Posts: 663
Joined: Mon Mar 20, 2017 1:50 pm

Re: Login Issues March 16th

Postby cc_Darkis » Sat Mar 17, 2018 2:36 pm

ShelixAnakasian wrote:Can you extend the raid so that when you fix this issue and people are able to log in again, they can participate and complete it?


I'm talking with the Team to see if we can some how do that.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

Lloydy
Posts: 1
Joined: Sun Mar 18, 2018 1:24 am

Re: Login Issues March 16th

Postby Lloydy » Sun Mar 18, 2018 4:07 am

Still cannot log in

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Shiroe
"Legendary" Mastery Member
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Location: the Netherlands
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Re: Login Issues March 16th

Postby Shiroe » Sun Mar 18, 2018 5:46 am

Lloydy wrote:Still cannot log in

For iOS, either set the date of the device to before march 17th so it fakes being within the validity of the expired certificate, or you'll have to wait for probably Comodo to issue a new certificate to Cloudcade and for Cloudcade to install the new certificate. Neither of those steps seem to have happened yet...
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

CC_Rain
Cloudcade Staff
Posts: 24
Joined: Fri Mar 16, 2018 1:00 pm

Re: Login Issues March 16th

Postby CC_Rain » Sun Mar 18, 2018 5:00 pm

Hello everyone, the teams are continuously working to get the issue resolved. We will be compensating players and are very sorry for how much of an inconvenience this has caused the community.

~CC_Rain


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