Japan Release and Event Heads Up!

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Kim!
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Re: Japan Release and Event Heads Up!

Postby Kim! » Tue Nov 21, 2017 10:05 am

cc_Darkis wrote:Okay working to get this reversed folks...I'll update shortly.

Thanks darkis. :) Someone also mentioned seeing the same effect on wood keys (they only lost 1) but might want to give support a heads up to check both.

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Mandlz01
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Re: Japan Release and Event Heads Up!

Postby Mandlz01 » Tue Nov 21, 2017 10:10 am

Kim! wrote:Someone also mentioned seeing the same effect on wood keys (they only lost 1) but might want to give support a heads up to check both.

Yup, wood keys are down to 2 as well now. Good catch, and thanks for the goodies Darkis! :D
You make it sound as if it's going to be hard
Mandlz#78065

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cc_Darkis
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Re: Japan Release and Event Heads Up!

Postby cc_Darkis » Tue Nov 21, 2017 10:45 am

**UPDATE** Regarding those that have had their Wooden Chest and Keys adjusted, Please contact the Support Team as they can verify and re-credit.
"Cauldron is like a box of chocolates. You never know what you're gonna get."~river#44249 :D
"Gems of Shop Heroes are like diamonds of real life."~Prometheus :o

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aks47u
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Re: Japan Release and Event Heads Up!

Postby aks47u » Tue Nov 21, 2017 10:59 am

I lost a couple of chests and keys, but not enough to annoy Support over when others have lost a lot more. Good luck with the Japanese.

Speadie
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Re: Japan Release and Event Heads Up!

Postby Speadie » Tue Nov 21, 2017 11:15 am

No idea how many chests i had gathered, will CC know and be able to credit them back?

Tethys
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Re: Japan Release and Event Heads Up!

Postby Tethys » Tue Nov 21, 2017 11:18 am

Speadie wrote:No idea how many chests i had gathered, will CC know and be able to credit them back?


Yes as Darkis mentioned in his post (same thing he added to the end of the OP) contact support and they can verify the amounts lost and will be able to re-credit them.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/

Catarina
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Re: Japan Release and Event Heads Up!

Postby Catarina » Tue Nov 21, 2017 11:21 am

cc_Darkis wrote:**UPDATE** Regarding those that have had their Wooden Chest and Keys adjusted, Please contact the Support Team as they can verify and re-credit.


I lost more than 100 wooden!
Very bad present ((((

Speadie
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Re: Japan Release and Event Heads Up!

Postby Speadie » Tue Nov 21, 2017 11:23 am

Tethys wrote:
Speadie wrote:No idea how many chests i had gathered, will CC know and be able to credit them back?


Yes as Darkis mentioned in his post (same thing he added to the end of the OP) contact support and they can verify the amounts lost and will be able to re-credit them.


Sorry i understood "verify" in a different way. thanks will get on it.

Pixie
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Re: Japan Release and Event Heads Up!

Postby Pixie » Tue Nov 21, 2017 11:25 am

Thanks for the goodies and congrats on the Japan launch :D
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Tethys
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Re: Japan Release and Event Heads Up!

Postby Tethys » Tue Nov 21, 2017 11:27 am

Catarina wrote:
cc_Darkis wrote:**UPDATE** Regarding those that have had their Wooden Chest and Keys adjusted, Please contact the Support Team as they can verify and re-credit.


I lost more than 100 wooden!
Very bad present ((((


Contact customer support via the link in my signature and they'll be able to help.
Need to contact the support team? Follow this link to do so: https://cloudcade.helpshift.com/a/shop-heroes/


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