Basso wrote:How long it take to link accounts?
This varies on multiple factors such as, when you sent the email and when they see it. How easy to understand or detailed your email is, and whether or not they are even at work at the time.
Basso wrote:Should I be online or offline or does it matter?
This does not matter as a Cloudcade employee will kick you offline to merge the accounts, after which you will be able to log back in.
Basso wrote:Will I receive email or some sort of notification when the account merge is complete?
You should receive an email notification when the merge is complete (the same email you entered in when submitting the ticket).
Basso wrote:Will I get some notification if you for some reason refuse to merge the accounts?
Same answer as the question before. You should receive an email from Cloudcade with a response.