STEAM Release! August 15, 2016

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Demonologist
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Re: STEAM Release! August 15, 2016

Postby Demonologist » Tue Oct 04, 2016 12:21 am

cc_Tadaaah wrote:For existing players looking to link their accounts to Steam, here are the steps to follow. :)

    1. Start a new game on Steam and reach level 2 to choose a name (Note down NewShopkeeperName#12345 as it will be needed later)
    2 . Open existing game (iOS, Android, Facebook...) and note down OldShopkeeperName#67890
    3. Send a ticket to Customer Support using the in-game "Contact Us" button in the settings menu.
    4. Make sure to send the ticket from the existing higher level account, all tickets sent from fresh Steam account will be refused.
    5. State clearly the 2 accounts that you would like to have linked together using the full IDs that you previously noted
      A. OldShopkeeperName#67890
      B. NewShopkeeperName#12345
      C. Additional information needed for "main" account
        - city
        - gold
        - gems
        - level
        - purchase receipts


This is the Korean translation of what I quoted above, to help Korean users who are not familiar with English

기존의 유저 중 스팀계정과 연동하고 싶으신 분은 아래의 방법으로 요청하실 수 있습니다.

    1. 스팀으로 새 게임을 시작해 2레벨을 만들고 아이디를 정합니다.(아이디와 그 뒤에 붙은 숫자 다섯자리를 (예. 새계정의아이디#12345) 적어두세요.)
    2. 기존의 계정을 열고 역시 아이디를 적어둡니다.(예. 기존계정의아이디#67890)
    3. 세팅 버튼(우측 상단의 톱니모양 아이콘)을 누르고 문의하기를 눌러 티켓을 발송합니다.
    4. 티켓은 반드시 기존의 고랩 계정에서 발송해주세요.
    5. 기존의 계정과 연결하고 싶은 새계정의 아이디 2개를 정확하게 입력해주세요.
      A. 기존계정의아이디#67890
      B. 새계정의아이디#12345
      C. 기존계정의 다음 정보를 추가해주세요.
        - 도시
        - 골드
        - 젬
        - 레벨
        - 구매 영수증
In-game Name : Demonologist#57775
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Shiroe
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Re: STEAM Release! August 15, 2016

Postby Shiroe » Wed Oct 05, 2016 8:03 am

Finally started a Steam Shop Heroes account (gonna get it linked as soon as I've looked up my google wallet stuff :| ) .
One odd thing I noticed is that when I diagonally stretched it to the same height as the Facebook/Webplayer window, the Steam window was quite a bit narrower:
Image
so I needed to horizontally stretch it too to get the same height x width ratio.
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Luke00016
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Posts: 57
Joined: Sun Oct 09, 2016 2:26 pm

Re: STEAM Release! August 15, 2016

Postby Luke00016 » Wed Oct 12, 2016 3:52 pm

I have all the info required to link my account to my Steam download, but I can't attach the screenshots of my purchase history using the in-app support system. Clicking the 'attach a photo' option just takes me to a blank screen, which freezes my phone. Then, logging back in and going to clicking 'contact us' causes the app to force-close crash.

Is there another way to provide the info needed to link my accounts?

DeeDee
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Posts: 241
Joined: Wed Mar 02, 2016 10:08 am
Location: Long Island, NY

Re: STEAM Release! August 15, 2016

Postby DeeDee » Wed Oct 12, 2016 4:30 pm

You need a third party image host, like imgur. Download your images there, then copy the BB code and past that code into your correspondence. I hope this helps.

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Shiroe
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Posts: 2510
Joined: Sun Aug 23, 2015 11:05 am
Location: the Netherlands
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Re: STEAM Release! August 15, 2016

Postby Shiroe » Thu Oct 13, 2016 12:56 am

Luke00016 wrote:I have all the info required to link my account to my Steam download, but I can't attach the screenshots of my purchase history using the in-app support system. Clicking the 'attach a photo' option just takes me to a blank screen, which freezes my phone. Then, logging back in and going to clicking 'contact us' causes the app to force-close crash.

Is there another way to provide the info needed to link my accounts?

You can use the "contact us" at https://cloudcade.helpshift.com/a/shop-heroes/
as of 2016-09-11: Player level: 44, City: Eolythes, Blueprints: 517, Mastered: 419, Crafted: 78.61K
(except for tier 1 and some tier 2 artifacts mostly running my shop/gearing self sufficient)

Luke00016
"Good" Mastery Member
Posts: 57
Joined: Sun Oct 09, 2016 2:26 pm

Re: STEAM Release! August 15, 2016

Postby Luke00016 » Thu Oct 13, 2016 9:01 am

Shiroe wrote:You can use the "contact us" at https://cloudcade.helpshift.com/a/shop-heroes/


Awesome, will do. Thanks!

Dictator
Posts: 30
Joined: Thu Jul 23, 2015 1:36 pm

Re: STEAM Release! August 15, 2016

Postby Dictator » Sun Nov 06, 2016 1:04 am

Hello CC, need say u do good work.

Yesterday i linked my FB to steam. after sent ticket they transfer my account in 10 min!

Thanks!

Vulpius
Posts: 2
Joined: Wed Jan 04, 2017 5:36 am

Re: STEAM Release! August 15, 2016

Postby Vulpius » Wed Jan 04, 2017 5:39 am

Just send the request for the linking.

I hope it will be fast and smooth :)

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Ilaoi
Posts: 47
Joined: Sun Jan 22, 2017 3:43 am

Re: STEAM Release! August 15, 2016

Postby Ilaoi » Thu Mar 09, 2017 3:56 pm

I have an question I have read a few minutes ago that i can't play no more on Firefox. So I thing to change my Kongregate acc to Steam.

And now my question can I still play after change on my tablet and/or mobil too and if yes how and what do I need.
I behave myself? As child, I see Tazan naked, Pinocchio was an liar and Aladin an thief. Cinderella come home at midnigth. Snowwhite lived whit 7 men. Popeye was an smoker and tattooed, Pacman take an pill after pill. Happend in my childhood.

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Abqu
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Joined: Thu Jan 14, 2016 6:39 pm

Re: STEAM Release! August 15, 2016

Postby Abqu » Thu Mar 09, 2017 4:48 pm

Ilaoi wrote:I have an question I have read a few minutes ago that i can't play no more on Firefox. So I thing to change my Kongregate acc to Steam.

And now my question can I still play after change on my tablet and/or mobil too and if yes how and what do I need.


Yes, you can still play cross platform.

Follow the instructions detailed in the very first post of this thread.


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