Account Linking and Recovery

[cc_Tadaaah]

Hi there,

We highly recommend linking your game to a service such as Google Play, Game Center, Kongregate, or Facebook to prevent account loss and easy access to your account.

For those that have not linked your account, here are some simple instructions:

• Enter the Settings menu
• Click the Account tab
• Select platform of your choice
• Be sure account is linked

For players that updated and have "lost" their account, please follow the steps above and re-link to the previously linked platform. If you this still does not restore your account, please send a ticket to https://cloudcade.helpshift.com/ and be sure to include the following information for BOTH accounts:

• ShopKeeperName#12345 (found under your name in the profile menu)
• Level
• City
• Gold
• Gems
• Purchase Receipts

[carmenta]

But can we unlink our account? My old account was bind to Google Play and after I forgot about it, I started playing on Kongregate. Now I want to log in easily on my phone via Google Play but can't do so because of old account :')

[InvaderZan]

I guess you could log into Google and look at apps and games and try to see if you permanently can delete and remove the game and then link your new account anew to Google... Just a hunch it might work. : )

[cc_Tadaaah]

But can we unlink our account? My old account was bind to Google Play and after I forgot about it, I started playing on Kongregate. Now I want to log in easily on my phone via Google Play but can't do so because of old account :')

Send me a PM.

[Sillvestra]

My wife currently plays on an iPad but the game crashes after a minute or 2 of playing. I suspect that it's because it's an older device with not a lot of memory for a memory hungry game.
She's becoming very dispirited because it can take several attempts just to send a single raid group out if she's lucky.

She's now got a Samsung S7 and she's created a new shop that she's leveling up as a replacement but she's unhappy at losing all the progress she made.
Is there a way of linking her iPad city to her Samsung so that she can continue with her original shop? Or is she better off continuing to level her replacement shop?

[Richard]

My wife currently plays on an iPad but the game crashes after a minute or 2 of playing. I suspect that it's because it's an older device with not a lot of memory for a memory hungry game.
She's becoming very dispirited because it can take several attempts just to send a single raid group out if she's lucky.

She's now got a Samsung S7 and she's created a new shop that she's leveling up as a replacement but she's unhappy at losing all the progress she made.
Is there a way of linking her iPad city to her Samsung so that she can continue with her original shop? Or is she better off continuing to level her replacement shop?

Yes. Send in a support ticket and they'll help you get your accounts linked.

[Geth]

Hello,

i m playin shop heroes on steam

i want to play it on my android phone via gooogle play now too

is it possible to link those?

[Abqu]

Hello,

i m playin shop heroes on steam

i want to play it on my android phone via gooogle play now too

is it possible to link those?

Should be -- follow the instructions outlined in the original post.

[cc_Darkis]

Going to lock this down

Please go to the following link for any help with your accounts!

https://cloudcade.helpshift.com/a/shop-heroes/