Search found 30 matches

by Tethys
Mon Oct 16, 2017 8:51 pm
Forum: Bugs & Issues
Topic: Login Problems
Replies: 12
Views: 277

Re: Not able to log in again?

Merged Topics.
by Tethys
Mon Oct 16, 2017 5:51 pm
Forum: Bugs & Issues
Topic: Login Problems
Replies: 12
Views: 277

Re: Log in issue

Merged Topics.
by Tethys
Mon Oct 16, 2017 5:49 pm
Forum: Bugs & Issues
Topic: Login Problems
Replies: 12
Views: 277

Re: Login Problems

Hello, I messaged Darkis as soon as people started mentioning the issues. Team should be working on it as we speak. I would recommend contacting support if YOU are experiencing issues connecting to the game and to supply any information you think would be useful to their investigation into the matte...
by Tethys
Fri Oct 13, 2017 2:42 pm
Forum: Bugs & Issues
Topic: Special customers (bulk orders) are not returning after selecting "later" option
Replies: 1
Views: 85

Re: Special customers (bulk orders) are not returning after selecting "later" option

Hello,

I would recommend contacting the support team so they can investigate your issue.

You can reach support by going to this link https://cloudcade.helpshift.com/a/shop-heroes/

Tethys
by Tethys
Thu Oct 12, 2017 7:08 am
Forum: Strategy & Guides
Topic: [Guide/Tool] - Say goodbye to item break.
Replies: 19
Views: 11229

Re: [Guide/Tool] - Say goodbye to item break.

Yeah if we could please avoid reviving old threads that'd be great. Thanks.

Locking thread as it's no longer being updated/supported.
by Tethys
Tue Oct 10, 2017 4:39 pm
Forum: General Discussion
Topic: Am I a cheater?
Replies: 8
Views: 528

Re: Am I a cheater?

Hi there,

From my understanding of what you're describing, it's not cheating. In fact I do the same thing more times than not. I'll check with Darkis to get a better clarification/confirmation and report back (unless he replies) as soon as I can :)

Tethys.
by Tethys
Sat Oct 07, 2017 10:09 am
Forum: Bugs & Issues
Topic: Steam Platform Lagging - Possible Solution or not
Replies: 9
Views: 297

Re: Steam Platform Lagging - Possible Solution or not

Hello everybody,

The developers are aware of people having issues with lag and are continuing to work on solutions.

I've made sure to pester Darkis about this issue and please know that the developers aren't inactive, just busy :)
by Tethys
Tue Oct 03, 2017 8:09 pm
Forum: News & Announcements
Topic: Shop Heroes 2 Years!
Replies: 26
Views: 3248

Re: Shop Heroes 2 Years!

jianghan920919 wrote:when diamond witch comeback?0.0


Gem lady will be back once the issues with her are fixed. I have no ETA but Darkis might.
by Tethys
Tue Oct 03, 2017 3:13 pm
Forum: General Discussion
Topic: WARNING: Items are breaking.
Replies: 10
Views: 541

Re: WARNING: Items are breaking.

If you had an item or items break during the event please contact support and they will assist you with recovering your items. As for the talk about banhammers and exploits regarding this issue... just stop. Shiroe said it well enough. Thread locked. Tethys. P.S. Unless otherwise stated, you should ...
by Tethys
Tue Oct 03, 2017 3:05 pm
Forum: Bugs & Issues
Topic: Inconsistent depiction of Crown Jewel Effects in Resource Buildings
Replies: 15
Views: 291

Re: Inconsistent depiction of Crown Jewel Effects in Resource Buildings

Hey folks, I've gone ahead and mentioned these threads to Darkis and the CS team. You should see a reply from him sometime this week.

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