Search found 133 matches

by Tethys
Sat Dec 09, 2017 11:11 am
Forum: Bugs & Issues
Topic: Known issues for iPhone users with 11/27/17 update?
Replies: 30
Views: 789

Re: Known issues for iPhone users with 11/27/17 update?

Nydigo wrote:I installed the update on my iphone last night. I am able to login with Facebook again!

Thank you to the CC team for getting this fixed!


I'm really happy you and everybody else is able to play again. I hope you enjoy the remainder of the raid!

Have a great weekend,
Tethys.

P.S. Shiroe, :oops:
by Tethys
Fri Dec 08, 2017 5:37 pm
Forum: Bugs & Issues
Topic: Known issues for iPhone users with 11/27/17 update?
Replies: 30
Views: 789

Re: Known issues for iPhone users with 11/27/17 update?

Hi everybody,

Just got word from the team that the iOS patch is finally approved and should be going live very soon. It may take a bit to deploy to all users so please be patient (getting a bit tired of saying that...) just a little bit longer.

Tethys.
by Tethys
Fri Dec 08, 2017 5:35 pm
Forum: News & Announcements
Topic: The What Are You Thankful Event
Replies: 76
Views: 2349

Re: The What Are You Thankful Event

Hi again, We haven't credited the items yet as we're waiting for the iOS update to go through (should be live soon!) and for things to hopefully calm down. If everything goes good over the weekend we'll credit rewards on Monday. Tethys. Edit: The iOS patch went live about 10 hours ago and it seems t...
by Tethys
Fri Dec 08, 2017 6:14 am
Forum: General Discussion
Topic: Any ETA on a fix for FaceBook login?
Replies: 44
Views: 1824

Re: Any ETA on a fix for FaceBook login?

Support can indeed link all the accounts together and it is HIGHLY recommended to have alternative ways to access the game to help with issues like this.
by Tethys
Tue Dec 05, 2017 5:25 pm
Forum: News & Announcements
Topic: The What Are You Thankful Event
Replies: 76
Views: 2349

Re: The What Are You Thankful Event

Hey everybody,

Just know I haven't forgotten about the contest or the rewards for the players who entered but with the recent issues things got delayed including the handing out of rewards. Hopefully we should be able to start handing out the prizes tomorrow.

Tethys.
by Tethys
Mon Dec 04, 2017 11:28 pm
Forum: Suggestions & Feedback
Topic: Simple non coding game improvement request?
Replies: 10
Views: 307

Re: Simple non coding game improvement request?

alanx wrote:@Tethys, can we have the other events more often as well? such as 0% item break chance? Its hardly happened a few times in the past year.


I'll talk to Darkis about it :)
by Tethys
Mon Dec 04, 2017 8:09 pm
Forum: Bugs & Issues
Topic: Ticket logged but no answer 24 hours
Replies: 3
Views: 85

Re: Ticket logged but no answer 24 hours

Hi,

The support teams are experiencing higher than normal ticket volumes which will cause delays in getting responses back. Please be patient while the teams get through the backlog.

Tethys.
by Tethys
Sun Dec 03, 2017 2:44 pm
Forum: Bugs & Issues
Topic: Known issues for iPhone users with 11/27/17 update?
Replies: 30
Views: 789

Re: Known issues for iPhone users with 11/27/17 update?

Hey guys,

We're waiting for approval from Apple of a new hotfix please work we're going to be deploying. We understand the frustrations shared by those affected by these issues and are planning to make up for the time lost.

Again we're really sorry this is happening.

Tethys.
by Tethys
Sat Dec 02, 2017 12:16 am
Forum: Bugs & Issues
Topic: Gem lady limit?
Replies: 9
Views: 303

Re: Gem lady limit?

Folks, literally only 3 posts were removed (1 of which was mine). They were removed due to large amounts of tickets received by the support team regarding unfairness and confusion. We removed these posts to prevent further confusion and support requests. Please know that the posts that were removed ...

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